Refund & Replacement Policy
This policy outlines the circumstances under which refunds and replacements may be requested and the process for submitting a request.
When Refunds May Apply
While not every situation qualifies for a refund, eligible cases are carefully reviewed based on the order status, fulfillment progress, and the nature of the reported issue.
Reviews Not Yet Delivered – Order Still in Queue
If an order has been placed and paid for, but delivery has not occurred within 7 days of order processing, the order is eligible for a full refund if cancelled before delivery begins.
A pending status simply means your order is queued and awaiting processing. If you choose to cancel before delivery begins, your refund request will be reviewed in accordance with this policy.
Google Review Conditions
For Google review orders, refund eligibility depends on the plan selected at the time of purchase. We offer 7-days, 15-days, and 30-days plans, during which eligible review removals may first qualify for one-time replacement. Once the selected plan duration has passed from the order processing date, the order will no longer be eligible for refund requests.
Unable to Execute the Order
If we are unable to execute your order for any reason, including a platform issue, a technical issue, or a delivery failure on our part, you are eligible for a refund.
Delayed Order
Once an order is placed, processing typically begins within 2-5 business days. If no work has been initiated and no communication has been sent within this window, you are eligible to request a refund.
Review Retention Issues Within 30 Days
If delivered reviews are removed from the platform within 30 days of your processing date, we will first attempt a one-time replacement. If replacement is not possible, a refund will be considered for the affected portion of your order.
Orders Marked “Processing”
For orders in "Processing" status, refund requests can be submitted within 30 days of the original purchase date. If no work or review delivery has been initiated during this window, the order qualifies for a refund.
Business Profile Removal
If the business profile associated with your order is deleted, suspended, or permanently removed during an active order, a monetary refund does not apply. Instead, your order value can be transferred to a different business profile of your choice for the same number of reviews.
Important Note
All refund and replacement requests are reviewed individually, based on order status, fulfillment progress, platform conditions, and the eligibility guidelines outlined in this policy.
One-Time Replacement Support
In eligible situations, replacement support may be offered before a monetary refund is approved.
Orders affected by temporary review removals, delivery inconsistencies, or platform-related moderation within the eligible support period may qualify for one-time replacement assistance based on the status of the order and the issue reported.
Replacement eligibility is reviewed individually and may require verification from our support team before approval.
Situations Where Refunds May Not Apply
Refund requests may not qualify in the following circumstances:
- Service delivery has already been completed.
- Order processing has already started successfully.
- Incorrect information was submitted during checkout.
- Platform-related moderation or visibility changes occur outside our direct control.
- Eligible replacement support has already been provided.
- Requests are submitted beyond the supported review period.
Acceptable Use & Platform Compliance
Customers are responsible for ensuring that their use of our services complies with applicable laws, business practices, and third-party platform guidelines. We do not support or encourage the misuse of review systems, deceptive activity, or violations of platform-specific policies.
Refund or replacement eligibility may become void in situations involving:
- Fraudulent activity
- Abuse of services
- Submission of inaccurate business information
- Unauthorized usage
- Violations of third-party platform policies or terms
We reserve the right to review, restrict, or refuse requests that may conflict with these standards.
How to Request a Refund
If you believe your order qualifies for a refund review, follow the steps below.
Step 1: Contact Support
Send an email to support@getreviews.buzz from your registered email address to request a refund.
Step 2: Mention Order Details
Include the order number along with a short explanation of the issue you experienced with your order.
Step 3: Add Refund Reason in Subject Line
Mention the reason for your refund and order number clearly in the email subject line to assist in processing your request.
Step 4: Internal Review & Verification
Once you’ve sent the email, our team will review your refund request, checking the order status, fulfillment progress, and refund eligibility conditions as outlined in the policy.
Step 5: Refund Processing & Updates
If eligible, our support team will process your refund within 5-7 business days. Updates will be communicated through email.
Approved refunds will be credited to the original payment method used at the time of purchase. Processing times may vary depending on your bank or payment provider.
Need Further Assistance?
If you have any questions regarding this Refund Policy, refund eligibility, replacement requests, or your order, please contact our support team using the details below.
support@getreviews.buzz
Average Response Time: 24-48 Hours
+1 430-233-5402
By placing an order, you acknowledge and agree to the refund, replacement, and eligibility conditions outlined within this policy.
- Last Updated: May 2026