How to Remove Reviews from Facebook | A Step-by-Step Guide

It can be frustrating to figure out how to remove reviews from Facebook. It's stressful, especially if you come across a negative or fake review on your company's page. You may be wondering, "Why can't I just delete this?" or "What if this hurts my reputation?" If you have been in the same situation, you're not alone; many business owners face the same problem.

Facebook reviews are powerful. They can help attract new customers or, if not, cause you to lose potential ones. A single negative review can feel like a big deal, even if the majority of your feedback is positive.

The good news is that you can deal with negative feedback in a variety of ways, such as reporting a fake review, temporarily hiding reviews, or responding professionally to protect your reputation. Get Reviews Buzz can help you manage feedback effectively and protect your online reputation with ease.

This guide will walk you through everything you need to know.

• Why can't you always delete your own reviews?


• How to report a review and have it removed if it violates Facebook's terms.


• How to temporarily hide all reviews, if needed.


• Tips for dealing with irreversible negative reviews

By the end, you'll have a detailed plan for managing Facebook reviews that won't cause any technical problems. Even if a review persists, you'll know exactly how to safeguard your company and keep your page looking professional. So, without wasting a moment, let’s get started!

Can You Remove or Delete Facebook Reviews?

If you're wondering, "Can you remove Facebook reviews?" or "Can you delete reviews on Facebook?" Here's an answer: you usually can't. Facebook only allows the reviewer or the Facebook support team to remove a review. So, as a business owner, you don't have a simple "delete" button, as you might believe.

However, not all is lost. Even though you cannot directly delete a review, as a page administrator, you have powerful tools for managing them. You can do this:

If the review violates Facebook's guidelines (spam, fake, offensive, or irrelevant content), please report it.

Hide the review from your page temporarily so that it is not visible to other customers.

So here's the answer to the question "Can Facebook reviews be deleted?" Although the answer to "Can I delete a Facebook review?" is technically "no" in most cases, you can still take steps to protect your page's reputation. These tools demonstrate how to handle negative or fake reviews without violating Facebook's policies or arguing with dissatisfied customers.

Consider this: while you may not be able to remove the review, you can influence how it appears and how you respond, which is often more important for your reputation.

How to Report and Remove a Review on Facebook

If you've ever noticed a fake or negative review on your business page, you've probably wondered, "How do you remove a review on Facebook?" such as "Is there a way to delete this review from my page?" The good news is that you can take action. You cannot delete it immediately, but you may report the review. If it violates any of Facebook's rules, it will be reviewed and removed.

This is the most effective method for removing false, irrelevant, or negative Facebook reviews that harm your reputation. Even if you're not a tech whiz, the guide below will take you through the process step by step.

Step 1: Visit Your Facebook Page and Find the Review

Begin by logging into your Facebook account and going to your business page.

On your left (or top menu on mobile), click "Reviews" or "Recommendations."

Here, you can see all of your company's customer reviews. Scroll through until you reach the one you want to remove or report.

If your page receives a lot of traffic, you can use the search bar or filter options to make it more easily found.

Step 2: Click on the three dots (⋯). Next to the Review

Once you've found the review, look for the small three-dot icon next to it. This is the menu for managing the particular review. Clicking it will reveal additional options.

Step 3: Choose "Find Support or Report Post"

Once you click the three dots, a menu will appear. Select between "Find support" and "Report post."

This brings up a form where you can explain why you believe the review should be removed.

Step 4: Select a Reason for Your Report

You'll now see a list of alternate explanations. Choose the most appropriate option for your situation. For instance:

• Nudity: Choose this option if the content contains explicit images or videos depicting nudity that are typically not intended for artistic, educational, or scientific purposes.


• Violence: Select this option if the content contains graphic depictions of violence, harm, or injury, both physical and emotional.


• Harassment: Refers to content that targets or bullies an individual or group in a harmful or demeaning manner. It could include repeated negative comments or threats.


• Suicide or self-injury: This option is used for content that promotes or glorifies self-harm or suicidal behavior, thereby encouraging others to engage in these risky activities.


• Spam: If the content is irrelevant or unsolicited and is frequently posted with the intention of flooding the platform with wrong information.


• Drugs: This refers to content that promotes or depicts illegal drug use, including the sale or distribution of controlled substances.


• Hate speech: For content that includes hateful, discriminatory, or offensive language targeting a specific group based on race, ethnicity, gender, or religion.

Facebook's team will use the reason you specify to determine whether the review violates their community standards or recommendation guidelines. However, if you're still unsure about how it works, simply contact our experts and sit back while we handle the negative reviews.

Step 5: Submit the Report

Once you’ve selected a reason, click “Submit” or “Send”.

Your report is now with the Facebook moderation team for review. They will check if it breaks their policies. The system will automatically remove your review from your page if it does.

When Facebook has reviewed your report, you will usually be notified, though this may take a few days.

Callout Tip for Business Owners

If Facebook doesn’t remove the review (for example, if it’s a real customer expressing a genuine complaint), don’t worry. There are still smart ways to manage your online reputation, by responding politely, showing professionalism, and encouraging satisfied customers to leave positive feedback.

We’ll cover exactly how to do that later in this guide.

How to Delete Reviews on Facebook by Disabling the Tab

Sometimes, reporting a single review isn’t enough. Maybe your page has been flooded with spam, fake reviews, or an overwhelming number of negative ratings. If that’s the case, you might be wondering how to remove reviews from a Facebook page entirely or how to hide bad reviews on Facebook.

There’s a method that acts like the “nuclear option”: disabling the Reviews on your page. This will remove all visible reviews, both good and bad, from public view. While it’s a drastic step, it can be useful if your page has been targeted by multiple fake reviews or ratings.

Here’s how to do it:

Step 1: Go to Your Page Settings

Log in to your Facebook account and navigate to your business page.

On the left-hand menu (desktop) or top menu (mobile), click “Settings.” This is where you can control all aspects of your page, including which tabs are visible to visitors.

Step 2: Click “Page and Tagging”

In your Page Settings menu, find and click on the “Page and Tagging” option under the Audience and visibility section.

Step 3: Toggle the Tab OFF

Under the Viewing and sharing section, you’ll see a toggle switch “Allow others to view and leave reviews on your page”. 

Simply click it to turn the Reviews tab off.

Once disabled, all reviews, both positive and negative, will no longer appear on your page.

Important Warning: Using this method will erase all your reviews, not just the bad ones. Positive feedback will also disappear. Only use this method if you are dealing with a large number of fake posts, spam, or malicious activity that can’t be managed individually.

Step 4 (Optional): Re-Enable the Tab Later

If you want to restore reviews in the future, you can simply turn the toggle on. Keep in mind that any previously hidden reviews will reappear, so only do this if you’re ready to handle all feedback again.

This approach is straightforward and can be a lifesaver if your page has been attacked with multiple fake reviews. However, because it hides all feedback, it’s usually better to try reporting individual reviews first, as described in the previous section.

By knowing both methods, reporting reviews and disabling the tab, you have full control over your Facebook page’s reputation, no matter how challenging the situation gets.

What to Do If You Can't Remove the Bad Review

It’s a frustrating reality: sometimes, you can’t delete a bad review on Facebook, no matter how unfair it feels. Maybe it’s from a real customer sharing a genuine complaint, or maybe it doesn’t technically violate Facebook’s rules. So if you’ve been asking yourself, “How do you delete bad reviews on Facebook?” or “How do I get rid of bad reviews on Facebook?”, here’s the good news: even if you can’t remove them, you can still protect your business and reputation.

Step 1: Respond Publicly and Professionally

When a review can’t be removed, your public response matters more than the review itself. Responding to negative reviews professionally can increase customer trust by up to 30%. Here’s how to handle it:

• Stay calm and polite: Avoid defensive language or blaming the customer.


• Acknowledge their concern: Show you’ve read their review and take it seriously.


• Offer a solution: Whether it’s a refund, replacement, or a private conversation, let them know you want to resolve the issue.


• Keep it concise and professional: Other potential customers will be reading this, too, so your response should show professionalism and good customer service.

Example: A customer named Alice added a bad review

“Hi Alice, we’re sorry to hear about your experience. We’d love the chance to make things right. Please send us a message so we can resolve this directly.”

This kind of response turns a negative into a positive impression for anyone else viewing your page.

Step 2: Take the Conversation Offline

Never underestimate the power of moving the conversation out of public view:

• Ask the reviewer to message you directly, email, or call your business.


• Resolve the problem privately and professionally.


• Once the issue is resolved, politely ask if they’d consider updating or removing their review.

This approach often works better than arguing publicly, because other potential customers see that you handle complaints responsibly.

Step 3: Encourage Positive Reviews to Dilute Negative Ones

While you can’t delete a bad review, you can influence the overall impression of your page:

• Ask satisfied customers to leave honest reviews.


• Focus on gathering authentic, positive feedback.

A strong collection of good reviews naturally pushes a negative review further down your page.

Step 4: Learn From Feedback

Even negative reviews that feel unfair can contain useful insights. Look for constructive criticism that can help you improve your product, service, or customer experience.

• This mindset shows you’re proactive and customer-focused.


• Addressing legitimate concerns can prevent future bad reviews.

Pro Tip: When business owners ask, “How to delete a bad review on Facebook?”, remember that deletion isn’t always possible. Your response strategy is the most powerful tool. A calm, professional, and solution-oriented reply can turn a bad situation into a trust-building opportunity for future customers.

By combining professional responses, offline resolution, and encouraging positive feedback, you can mitigate the impact of bad reviews even when they can’t be removed.

Conclusion

You can’t always delete negative Facebook reviews, but you can manage them effectively. Report fake or harmful reviews, hide the Reviews tab if needed, and respond professionally to genuine complaints.

To take control of your online reputation and generate more positive feedback, use Get Reviews Buzz. It helps businesses collect authentic reviews, boost credibility, and minimize the impact of negative ratings. We manage your Facebook reviews, making them simple, strategic, and stress-free.

Frequently Asked Questions (FAQ): All About Removing Facebook Reviews

Q: How Do I Remove A Negative Review On Facebook?

A: Removing a negative review on Facebook isn’t always straightforward. If the review violates Facebook’s rules, for instance, it’s spam, contains hate speech, or shares false information, you can report it using the steps outlined earlier in this guide. Facebook will then review your report and may remove the review.

However, if the review is a genuine customer complaint, you cannot delete it yourself. In this situation, your focus should shift from removal to professional damage control:

• Respond politely to show other customers that you handle issues professionally.


• Take the conversation offline by asking the reviewer to message, call, or email you.


• Encourage satisfied customers to leave positive reviews to balance out the negative ones.

This approach ensures that even if the review stays, your business reputation remains strong.

Q: Can You Remove A Facebook Review If It’s Fake?

A: Yes, fake reviews can usually be removed. Facebook allows you to report a review that is spam, false, or irrelevant. When reporting, select the option that best fits the situation, for example:

• “It’s spam” for automated or duplicate posts


• “False information” if the reviewer lies about your business or services


• “It’s not relevant” if the review has nothing to do with your page

Facebook’s moderation team will evaluate the report. If they agree it violates their policies, the review will be removed. This is the most reliable way to get rid of fake reviews on Facebook without violating platform rules or engaging in conflict with the reviewer.

Q: How Can I Delete My Facebook Page Review?

A: If you’re the business owner, you cannot delete a customer’s review directly. Your options are:

• Report the review to Facebook for moderation.


• Disable the Reviews tab entirely to hide all reviews from public view.

If you’re a customer who left a review, you can delete it yourself. To do this:

• Go to your Activity Log on Facebook


• Find the review in your activity history


• Select Delete

This distinction is important; business owners cannot unilaterally remove customer feedback, but they can use reporting or tab management tools to control visibility.

Q: Is It Possible to Get Bad Reviews Off Facebook?

A: You can get some bad reviews on Facebook, but only if they violate Facebook’s rules. Examples include:

• Reviews that are spam or advertisements


• Reviews unrelated to your business


• Reviews containing harassment, hate speech, or false claims

If a review is negative but legitimate, it will remain on your page. In these cases, your strategy should focus on:

• Responding professionally: Show that you care and are proactive in solving problems.


• Encouraging positive reviews: Ask happy customers to leave honest feedback, which helps dilute the effect of negative ones.


• Taking the conversation offline: Offer solutions privately to satisfy the customer and potentially get them to update their review.

By combining these strategies, you can minimize the impact of bad reviews, even if you can’t remove them directly. Over time, consistent positive engagement can make a single negative review less significant.

Q: What if a review doesn’t break Facebook’s rules but still hurts my business?

A: Even if a review is technically allowed, you’re not powerless. Here’s what you can do:

• Acknowledge the feedback publicly without admitting fault unnecessarily.


• Highlight your commitment to customer satisfaction through your response.


• Balance it with positive reviews from other customers.

This turns a potentially damaging situation into a demonstration of your professionalism, which prospective customers will notice.